DoLessWork
Most of the queue is drafted by software and approved by you. The rest is a person. This page is about that person, because handing over your front desk to a company you cannot see is a reasonable thing to hesitate about.
Partner
Ivy is a Partner on our roster. Partners are the human half of the service: the judgment calls a draft should not make on its own, the enquiries that need a person to read them properly, and the follow-up that has to actually happen. When something is escalated off the queue, it reaches her.
Our Partners work while you sleep. A queue that fills overnight can be handled by a person and be done before you open. That applies to the hours you buy, with no minimum and no retainer. It is not a blanket promise about the base product, where you are the approver.
Small. One Partner on the roster today and a founder who still answers the email. We would rather say that than build a team page out of stock photography and job titles nobody holds. As the roster grows this page grows with it.
Send us your last three enquiries → We'll send back the replies we would have drafted. No signup, no card.
Engagements start with a $5,000 pilot: 7–14 days on your real enquiries — workspace provisioned, standing rules written with you from your actual messages, three working workflows, and nothing ever sent without your approval. If the pilot proves itself, the full system is $15–25k, scoped in writing from what the pilot showed. Billed by invoice — no card on file. Ongoing operation afterwards is optional. Run plans start at $300 a month. That is what carries anything recurring, such as voice answering.
We are based in the Philippines and bill in pesos, with a BIR-registered invoice for your books. A ₱25,000 pilot proves it on your real enquiries in 7–14 days. If it earns the ongoing partnership, the full system is ₱75,000–150,000, scoped in writing. An optional run plan starts at ₱6,000 a month if you want us operating it after it is yours. Voice answering is not included in these prices. If you want it, we measure what your calls actually cost during the pilot and pass that through at cost as a single monthly amount — no markup, and still never billed per minute. The figure is agreed at the end of the pilot, when there is real usage to size it from. The full peso price list is at dolesswork.com/VA/philippines.
No. We do not bill per minute for calls or for anything else, and you are never charged for hang-ups, dead air, or spam. The price is fixed in writing before we start.
Where AI voice answering is switched on, an active run plan includes up to 1,000 answered minutes a month, roughly 45 minutes of calls every business day. Voice answering is an optional add-on: it is not included in the pilot or in the full-system build price, and it is switched on only when you ask for it. Run plans start at $300 a month. Your usage is visible in your workspace at all times. If you go past it we talk to you about more capacity first: no surprise charge, and we do not silently switch your calls off.
No. Human Partner time is billed by the hour with no minimum and no retainer, on top of the software price — the rate is quoted with your scope. You can use it for the work that should not be automated, or never use it at all.
No. Every reply arrives in your queue as a draft. You approve, edit, or bin it. No drafted reply is sent until you approve it.
Replies are drafted by AI and reviewed by a person at your firm before anything is sent. We will tell your clients that when they ask, and you can require it be said up front.
Never. We do not ask for passwords or logins. System access happens through your own accounts. Our privacy policy sets out who can read your messages, how long we keep them, and how to export or delete everything in one click.
Not yet. We launched recently and have no customers to point you at and no case studies. What we can do instead is take your last three real enquiries and send back the replies we would have drafted, before you pay anything.
Engagements are fixed-price and billed by invoice, and each one’s refund terms are set out in its own written scope — there is no rolling contract behind them to give notice on. Whichever way you go, you keep the standing-rules document we build with you, and you can export everything we hold in one click.