Refund Policy

Last updated: 10 August 2026

Engagements are pilot-based and billed by invoice — a fixed-price pilot, then a full-system engagement if you continue. The price is agreed in writing before any work starts, there is no card on file, and you are never charged anything you did not agree to in that written scope.

1. Where refund terms live

Each engagement's written scope states its own price, deliverables, and any refund terms, before you commit. That document governs; this page does not add to it or override it. One thing every scope has in common: work performed is priced work — the standing rules and configuration we build with you are yours to keep whether or not you continue.

2. Mistaken or disputed charges

If an invoice or a charge looks wrong, contact us first — email hello@mail.dolesswork.com or use the contact form. Most issues are a fast fix, and we would rather resolve it directly than have it become a bank dispute, which costs both sides more time.

3. Changes

Updates appear on this page with a new date. See also our Terms of Service and Privacy Policy.