DoLessWork · For e-commerce
AI + virtual assistant operations for small e-commerce brands
Customer emails answered, orders processed, stock reordered before it runs out: an AI-first + human-backed ops team for small online stores.
Send us your last three enquiries and we'll send back the replies we would have drafted. No signup, no card. If they earn it, engagements start with a $5,000 pilot — 7–14 days on your real enquiries — then a $15–25k full system if the pilot proves itself.
Sound familiar?
- Customer-service email eats your evenings.
- Order exceptions and bulk requests slip through busy weeks.
- You discover stockouts when a customer does.
What actually lands in your inbox
You tell us your rules once. Every message that arrives gets read, scored and answered, then waits for you.
Your standing ruleReplace, do not refund, on breakage under $75. Never state our internal thresholds to a customer. Never promise a delivery date.
Hi Dana, Sorry about the cracked jars. That's a frustrating thing to open. We'll get replacements out to you for both. I can't promise they'll land before the weekend, because that depends on the carrier once it leaves us, but they'll go out on our next dispatch and I'll make sure you get the confirmation. Nothing needed from you, and no need to send the damaged ones back. Ember & Oak
No drafted reply is sent until you approve it. There is no auto-send for written replies, on any plan. The AI does the writing; you stay the one who decides.
Dana K. is invented for this example. We launched recently and don't publish real customer messages. The draft is the genuine output format, refusals included. See a full sample workspace →
Lead Capture & Nurture
Pre-sale questions answered fast enough to still win the sale.
Order Processing + Inventory Autopilot
Routine orders flow through; exceptions flag a human; restock triggers fire before you run dry.
Magic Virtual Partners
A vetted e-commerce VA for the judgment calls: returns, VIPs, marketplaces.
Common questions
What does it cost?
Engagements start with a $5,000 pilot: 7–14 days on your real enquiries — workspace provisioned, standing rules written with you from your actual messages, three working workflows, and nothing ever sent without your approval. If the pilot proves itself, the full system is $15–25k, scoped in writing from what the pilot showed. Billed by invoice — no card on file. Ongoing operation afterwards is optional. Run plans start at $300 a month. That is what carries anything recurring, such as voice answering.
We are a Philippine business — what does it cost?
We are based in the Philippines and bill in pesos, with a BIR-registered invoice for your books. A ₱25,000 pilot proves it on your real enquiries in 7–14 days. If it earns the ongoing partnership, the full system is ₱75,000–150,000, scoped in writing. An optional run plan starts at ₱6,000 a month if you want us operating it after it is yours. Voice answering is not included in these prices. If you want it, we measure what your calls actually cost during the pilot and pass that through at cost as a single monthly amount — no markup, and still never billed per minute. The figure is agreed at the end of the pilot, when there is real usage to size it from. The full peso price list is at dolesswork.com/VA/philippines.
Are there per-minute or usage charges?
No. We do not bill per minute for calls or for anything else, and you are never charged for hang-ups, dead air, or spam. The price is fixed in writing before we start.
Is there a limit on how many calls it answers?
Where AI voice answering is switched on, an active run plan includes up to 1,000 answered minutes a month, roughly 45 minutes of calls every business day. Voice answering is an optional add-on: it is not included in the pilot or in the full-system build price, and it is switched on only when you ask for it. Run plans start at $300 a month. Your usage is visible in your workspace at all times. If you go past it we talk to you about more capacity first: no surprise charge, and we do not silently switch your calls off.
Do I have to buy human hours?
No. Human Partner time is billed by the hour with no minimum and no retainer, on top of the software price — the rate is quoted with your scope. You can use it for the work that should not be automated, or never use it at all.
Does anything get sent without me seeing it?
No. Every reply arrives in your queue as a draft. You approve, edit, or bin it. No drafted reply is sent until you approve it.
Will my clients know they are talking to AI?
Replies are drafted by AI and reviewed by a person at your firm before anything is sent. We will tell your clients that when they ask, and you can require it be said up front.
Do you need my passwords?
Never. We do not ask for passwords or logins. System access happens through your own accounts. Our privacy policy sets out who can read your messages, how long we keep them, and how to export or delete everything in one click.
Can I talk to an existing customer?
Not yet. We launched recently and have no customers to point you at and no case studies. What we can do instead is take your last three real enquiries and send back the replies we would have drafted, before you pay anything.
What happens if we stop working together?
Engagements are fixed-price and billed by invoice, and each one’s refund terms are set out in its own written scope — there is no rolling contract behind them to give notice on. Whichever way you go, you keep the standing-rules document we build with you, and you can export everything we hold in one click.
See it running for a business like yours.
The sample workspace shows two weeks of realistic e-commerce leads, calls, orders, and invoices: exactly what yours looks like once it knows your business.
Open the sample workspace →Send us three tickets you had to handle yourself
Paste in the kind of message that always ends up escalating to you: breakage, a wholesale enquiry, an angry WISMO. We'll send back the replies we'd have drafted from your policies. Yours to keep whether or not you sign up.